US Returns & Exchanges
FAST, TRACKABLE NO QUIBBLE RETURNS
You’ve got 30 days to return something from the day you receive it. Use our easy returns portal to generate your trackable returns label. You just need your order number, and don’t forget to include the '#' e.g #33687:
*Please note that due to the COVID-19 situation, we have extended our returns period until 31st May 2020 to 45 days from purchase.
*Please note that we are currently experiencing delays with returns processing - it may take up to 7 days to process your return once received into the warehouse
- US Returns
Low Cost & Easy Domestic US Returns
Please make sure your item is returned within 28 days from point of purchase.
We work with ReBOUND in the USA to offer you two options to return your item to us;
1. You can choose to use a courier service and create a returns label for a small fee of $10.00 or
2. Return your item to our US location choosing your own service
To return your item, follow the link below to our returns portal where you can select the items you want to return, choose your returns method and print your label.
You will need your order number from your order confirmation email or parcel slip, and please include the '#' e.g #US3687.
If you have received a faulty item, please contact our customer service team at firstname.lastname@example.org
- The Sports Edit Returns Policy
- Due to COVID-19, we have extended our returns policy for all customers to 45 days. This is valid for orders placed from 1st March 2020 until 31st May 2020.
- Return goods within 30 days for International customers
- Faulty items may be returned at any time. This does not affect your statutory rights.
- Refunds will be credited to the original card that was used for purchase. Please allow 5 working days for the refund to be processed. Please note that this does not include the cost of the delivery.
- In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.
- If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
- Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)
- Water Bottles are not eligible for return for hygiene reasons
- Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.
- When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.
- Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.
- Electronics are not eligible for return or exchange unless the device is in its original packaging and condition.
- Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.
- You are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.
- Exchanges: unfortunately we cannot offer exchanges on orders placed from outside of the UK. If you wish to exchange for a different style, please return your item and process a new order for the style you want.
Your most common returns questions answered, if you have any other questions, please contact our customer service team at email@example.com
- What do I do if my item is faulty?
First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands.
Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via email firstname.lastname@example.org or by phone: +44 203 793 0964 (9am-6pm, Monday to Friday)
- When will I receive my refund?
Once our warehouse receives your unwanted item(s), they will process it within 5 working days. The customer service team will then be notified of the return and will process the refund or exchange. Once complete, you will receive an email confirmation.
For refunds, depending on your bank, the money will be back into your account within 5-10 working days.
Our returns portal makes it easy for you to keep track of the progress of your return. If you want to check, just log in to the portal and click Track my Return.
- Do you offer exchanges?
Yes we do. However, currently we can only exchange your product for the same product in a different colour or size. If you wish to exchange for a different style, please return your item and process a new order for the style you want.
To process your item for an exchange, simply log on to our returns portal, enter your order details, select the item for 'Exchange' and then print off your label. Once we've received your unwanted item back, we will then process the exchange.
CLICK HERE TO CREATE AN EXCHANGE
- Can you reserve a size for me if I request an exchange?
Unfortunately we cannot hold items for customers so if you are worried about stock or need the different size urgently, we suggest returning your item for a refund and placing a new order for the desired size.
Question? Get in touch
How To Return an Item
Log Your Return
Log onto our returns portal, enter your order number including the # e.g #32513, choose the items you want to return and print your returns label.
Pack Your Parcel
Securely pack your parcel in the original packaging and take it to your local UPS drop off point.
Received at Warehouse
Once your parcel arrives at our warehouse, it will be processed by our team within 5 days of receipt.
Once our warehouse lets us know that they've received your return, we will process your refund. Refunds can take up to 10 working days to show in your bank account.