FAQs

For customers shipping internationally, we offer several shipping options depending on your location. For International Standard and Express shipments we use Fedex Cross Border. To see all of our current rates and transit times visit our Delivery Page.

As soon as your order leaves our warehouse, you will receive an email confirmation with a tracking link so you can keep an eye on your parcel as it makes its way to you. If you don't receive a tracking number or are having issues tracking your parcel, please contact our customer service team via email [email protected].

For any countries outside of the UK, all relevant customs or import duties are the sole responsibility of the customer. For imports of ‘de minimis’ value duties do not apply. For some countries these ‘de minimis’ values are adequately high that no duties will apply to most order sizes; e.g. USA $800, Australia $1000AUD, South Korea KRW 150,000. If you have questions about this, we recommend that you check with your respective customs authority.

This depends on the shipping method you select at checkout. If you select Standard Shipping or were eligible for Free Shipping this will be sent via a tracked service that doesn't need to be signed for. However, if you chose Express Shipping, this is sent via Hermes in the UK or DHL internationally - these services do require a signature on delivery. If there is no one present to sign for the parcel, it will be returned to the depot for redelivery the next working day.

We're sorry to hear that you haven't received all of your items yet or received a damaged item. Please contact our customer service team so they can look into this for you - If you received a damaged item, please also provide photo evidence so they can further understand the issue and provide a suitable solution. Please contact the team via email [email protected] or call us on 0204 538 1190 (9am-6pm UK time, Monday to Friday).

Unfortunately we cannot deliver to P.O boxes in the UK, and it is not recommended that the service is used for international PO boxes due to the difference in treatment of mail from country to country with the exclusion of the Middle East where PO boxes are accepted as standard. For international Express orders, DHL can deliver to some international PO boxes including Australia, Oman, Qatar, Saudia Arabia and United Arab Emirates.

DHL which is our courier for international express shipments cannot deliver to APO, or FPO box addresses although you may request the shipment to be held for pickup. The receiver will then be able to pickup the shipment at the local DHL Express station. We recommend that you contact us first so we can ensure that your parcel can be delivered safely. Contact us via email [email protected].

Unfortunately we are unable to cover the cost of international returns, however, we work with warehouses around the globe to make returns as easy and low cost as possible for our international customers.

To find out more and process your return, follow the link below where you see the returns options for your country, pay for your return and print off your returns label.

Please note that you will need your original order number to hand which would have been included in your order confirmation email and please include the '#' e.g #25687

If you have received a faulty or incorrect item, please contact our customer service team at [email protected]

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Yes, you can exchange an item that was purchased for you. You can use the amount the item was purchased for as credit for another item of the same value or more. Please note that if you choose an item of less value, the difference will be refunded to the original purchaser. If you would like to exchange your item, please contact us via email [email protected].

If you haven't received an email confirmation yet, firstly, please check your junk mailbox in case the email has been sorted into there.

It also may be because we haven't received and/or processed your refund yet. As per our returns policy, we estimate that it takes 5 working days from receipt of your return for our warehouse to process it. Once processed, our customer service team is notified and the refund will be processed. This then triggers the refund email confirmation. To check where your return is up to in the process, you can log onto the returns portal and click 'Track My Return'.

Simply place the unworn item in its original clear bag and package within the original The Sports Edit mailer bag, seal and attach your returns label. Before you send it back to us, please read the terms and conditions below to ensure your refund is processed without delay;

Please note that you are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.

- Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.

If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.

Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)..

Water Bottles are not eligible for return for hygiene reasons.

Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.

When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked item.

Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.

If you have received a faulty or incorrect item, please contact our customer service team at [email protected].

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No, shipping costs will not be refunded when you return an item to us.In some circumstances, your shipping charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations. Duties and local taxes are the responsibility of the customer so we are unable to refund these costs. For any questions, please contact [email protected]

Once our warehouse receive your unwanted item(s), they will process it within 5 working days. The customer service team will then be notified of the return and will process the refund or exchange. Once complete, you will receive an email confirmation.

For refunds, depending on your bank, the money will be back into your account within 5-10 working days.

Our returns portal makes it easy for you to keep track of the progress of your return. If you want to check, just log in to the portal and click Track My Return'.

First of all, we're so sorry that you've received a faulty item or that your item hasn't performed to the high standards we expect from our brands. Please get in touch as soon as you can with our customer service team who will endeavour to rectify this for you as soon as possible. Please contact us via email [email protected] or by phone 0204 538 1190 (9am-5pm UK time, Monday to Friday)

Please note we are unable to offer exchanges for international customers - if you would like a different size or colour of an item, we would recommend that place a new order for this item and return the unwanted item to us for a refund.

Return goods within 30 days for all customers

Faulty items may be returned at any time. This does not affect your statutory rights.

Refunds will be credited to the original card that was used for purchase. Please allow 5 working days for the refund to be processed. Please note that this does not include the cost of the delivery.

In some circumstances, your delivery charge may be refunded, for example, if your entire order was faulty or incorrect, or if your order has been cancelled under the Consumer Contracts Regulations.

If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.

Socks and underwear are not eligible for return for hygiene reasons (sports bras and bra tops are)

Water Bottles are not eligible for return for hygiene reasons

Footwear should be returned unmarked, and should only be tried on indoors, and be returned in its original box and packaging.

When trying on clothing please avoid wearing make-up, deodorant or fragrance which may leave a mark or scent on clothes. We cannot accept returns of marked items.

Yoga mats: Please make sure you check carefully the thickness and weight of the yoga mat before purchasing, because for hygiene reasons we cannot accept returns on mats that have been unrolled, or if the wrapping or seal around the mat have been removed.

Electronics are not eligible for return or exchange unless the device is in its original packaging and condition.

Hangtags, labels, dust bags, and any other designer labelling should not be removed, and should be included in the return.

You are responsible for adequately packaging your returned items. The Sports Edit reserves the right to refuse returns on items which are damaged in transit as a result of inadequate packaging. Returns that are received and deemed to be in an unsellable condition, will be rejected and returned to you.

To ensure a great shopping experience we offer multiple payment methods tailored to your preferences. We accept Visa, MasterCard, American Express, PayPal and Apple Pay.

This depends on the payment method you have selected. If you enter your card details directly into our checkout, your card will be charged right away. If selecting other payment methods, such as PayPal or Amazon Pay, this varies depending on the gateway. If you choose Pay Later with Klarna, your card will be charged 30 days after the order has been shipped.

You can easily reset your password by clicking the "Forgot your password?" under the login field on the accounts page. You can find the accounts page on the top right corner of our website. If you have any trouble you can contact us at [email protected] and we will be able to help you out.

This depends on your location and the shipment method you have chosen. We offer a range of Express and Standard options with Fedex and DHL. You can see an overview of our delivery options and delivery times below. Please note times specified exclude weekends and bank holidays.

USA Shipping

Standard Shipping: 7-15 working days

Express Shipping - 1-2 working days

Rest of World Shipping

Canada - Express: 1-2 working days

Australia - Standard Shipping: 7-15 working days

Australia - Express Shipping: 3 working days

Hong Kong - Standard Shipping: 7-15 working days

Hong Kong - Express Shipping: 2 working days

Singapore - Standard Shipping: 5-12 working days

Singapore - Express Shipping: 2 working days

New Zealand - Express Shipping: 3 working days

UAE - Express Shipping: 3 working days

Israel - Express Shipping: 2 working days

Saudi Arabia - Express Shipping: 2 working days

20 days after placing your order you should receive an email from us requesting to leave any feedback you may have - good or bad! You will be able to leave a review about our general service level, but also about each individual product. If you do not receive an email from us, please contact us at [email protected] and we will look into it for you.

You can create an account by navigating to the 'My Account' icon at the top right of the website. Simply enter your email, details and create a password and you're done! From your account you can manage your past orders and keep an eye on the status of your current orders.

To give you as much information as possible to make a decision on the right size for you, we've created size guides for each of our brands. These also include our own fit recommendations based on customer feedback and our own experience of how the brand fits and performs and any differences between styles. We are constantly updating these guides to ensure they have the most up to date and accurate information. You can find the full list on the Size Guide page and you'll also find each size guide linked within all product pages. If you're still having trouble making a decision, please don't hesitate to contact our customer service team.

Unfortunately we cannot take payments over the phone but if you are having trouble ordering or need any assistance, please don't hesitate to contact our customer service team who will be happy to assist you.

We offer the option to pay in the following currencies; Great British Pound (GBP), Euro (EUR), United States Dollar (USD), Canadian Dollar (CAD), Australian Dollar (AUD), Hong Kong Dollar (HKD), New Zealand Dollar (NZD), Singapore Dollar (SGD) and Japanese Yen (JPY).

We have technology in our site that should recognise your location and change the currency accordingly but if for some reason it does not, you can manually change the currency yourself using the country selector at the top of the website. This is located next to the 'wishlist' and 'my account' icons on the right hand side and is identified with a UK flag.

For our customers from the USA, when you select the US flag, this will take you to our US website which offers competitive USD pricing, free shipping over $150 and special offers exclusive to the US site.

Yes, as soon as you place a successful order via our website, you will receive an email confirmation from us to confirm the items you've purchased and order number for your reference. If you don't receive an email confirmation, it could be for several reasons;

1. You entered an incorrect email address at checkout - please get in touch with our customer service team who can update your records and resend the confirmation email.

2. Your mailbox has filtered it into a 'junk' folder - please check your junkbox as the first point of action after placing an order.

3. Your order may not have been successful - if your card is declined or there is an issue with the checkout during your purchase, your order might not have completed, to check this, please get in touch with our customer service team who can investigate for you.

We send all of our clothing and trainers out in our branded The Sports Edit Mailer bags made from recycled paper. Depending on the size of the items you buy, the small size can even fit through a letter box. For yoga mats and large accessories, we send these out in unbranded cardboard boxes to ensure that they arrive with you in perfect condition.

If you have provided the incorrect delivery address information when placing an order, please contact the customer service team as soon as possible - we cannot guarantee that we can make changes after the order has been placed due to the continuous fulfilment by our warehouse but we will always endeavour to try on behalf of the customer.

Please contact the team by calling 0204 538 1190 (9am-5pm UK time, Monday to Friday) or email [email protected]

Unfortunately, we are currently unable to cancel your order once it is confirmed. If you ordered the wrong item or size, we recommend you place a new order as soon as possible. You can choose to refuse the shipment, which means will then be returned to us and refunded, or you may return the parcel to us once received as part of the refund process.

Unfortunately, we are currently unable to change or cancel your order, once it is confirmed. You can choose to refuse the shipment, which will then be returned to us, or you may return this to us once received.

Yes, The Sports Edit is an authorised stockist of all the brands we sell, which means that all products sold at The Sports Edit are authentic. If you suspect that any items are not authentic, please do contact us at [email protected] and we will be able to contact the brand directly.

You can find Brand and Product specific size and fit advice on our product pages: There will be a "Size Guide"-button as well as a "Description and Sizing"-section. We do try our best to give you as much information as possible on the product page, but if you are still unsure, please do contact us at [email protected] for more information.

Yes. On our product pages, an "Email Me When Back In Stock"-button should appear when you click the on size that is out of stock. You can enter your email and will then receive an email if the product comes back in stock.

If available from the supplier, we do usually reorder styles in core colours such as Black, White, Navy and Grey. If there is a specific style you would like to know if we will be getting back in, please contact us at [email protected] and we will be able to find out for you.

Yes we do, if you sign up to our newsletter via one of our pop-ups or via the link in the footer of the website, you will receive an email with a 10% off voucher code to be used on your first order. You can view all of the discounts we offer here.

If you have a promo code and it's not being accepted at checkout it could be for one or multiple reasons;

- The code has expired

- The products in your basket are not included in the promotion

- You are a returning customer and have already used the code on a previous order

- You have already used a promotion code at checkout - we can only accept one discount code per transaction.

If you need assistance with a discount or promotion code, get in touch with our customer service team.

If you received a promo code from us or via one of our partners, this can be applied at checkout. If you forgot to apply it, just get in touch with the customer service team via email and let them know which promo code you had - they will then ensure that the code is still valid and apply it retroactively if so. This will be in the form of a refund for the amount that would have been discounted.

Cookies help us learn which areas of our site are useful and which areas need improvement. You can find more information about the individual cookies we use and the purposes for which we use them on our Privacy & Cookie Policy-page.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We also use information other than your Personal Information in furtherance of our legitimate interests in operating our Services, the Site and business as listed below. More specifically, we use your information:

PERSONAL INFORMATION. We will not share your personal information with any third parties without your consent, except as necessary to provide you with the Services or to comply with the law. We may use your personal information to fulfill your orders placed through The Sports Edit Limited E-commerce Platform, or to follow up with transactions initiated on the Site. We may also use your contact information to inform you of any relevant changes to the Site, or to send you additional information about changes to the Company. We will only share your contact information with our business partners or other companies that we integrate with if you explicitly give us your permission. We never have and we never will sell information to third parties.

ANONYMOUS INFORMATION. We use anonymous information to analyze our Site traffic, but we do not examine this information for individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our server, to administer our Site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.

(a) Analytics Information. We use Google Analytics to better understand how our customers navigate to and through our websites, how long customers spend visiting our content items and how often they return to visit our websites. Google Analytics also helps us track the effectiveness of the money we spend on our digital marketing campaigns. Their privacy policy can be found here https://www.google.co.uk/policies/privacy/

(b) Social Networking Widgets. We have social networking widgets found in many of our pages. This widget gives you the tools to bookmark our websites, blog, share, tweet and email our content to a friend. Your interaction with those options will result in further cookies, from the providers you use being placed on your system. You can opt-out of the data collection and aggregation created from your interactions by contacting the relevant social network website owners.

MARKETING. We may use your personal information to:

to provide you with information about other services, features or products we add to The Sports Edit Limited E-commerce Platform that are similar to those that you have already purchased or enquired about;

to make suggestions and recommendations to you and other users of The Sports Edit Limited E-commerce Platform about additional features, products or services that may interest you, which may be based on your activity on The Sports Edit Limited E-commerce Platform.

to provide you updates about The Sports Edit Limited E-commerce Platform, and our success innovating The Sports Edit Limited E-commerce Platform.

SERVICE IMPROVEMENTS AND ACCOUNT MANAGEMENT. To manage and maintain the integrity of The Sports Edit Limited E-commerce Platform we may use your personal information to:

to ensure that content from The Sports Edit Limited E-commerce Platform is presented in the most effective manner for you and for your computer or mobile device.

to administer The Sports Edit Limited E-commerce Platform and for internal business administration and operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to notify you about changes to The Sports Edit Limited E-commerce Platform and to send you service emails relating to your account;

as part of our efforts to keep The Sports Edit Limited E-commerce Platform safe and secure; and

to manage and operate your account with us.

USE OF COOKIES. We may use cookies and other tracking technologies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit our Site, or for other purposes. Promotions or advertisements displayed on our Site may contain cookies. Aggregate cookie and tracking information may be shared with third parties. Also, we may display certain advertising offers on our Site to allow service providers, advertisers, or other third parties to advertise on our Site. Most browsers are set up to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the The Sports Edit Limited E-commerce Platform.

How You Arrived At Our Site. We also collect information about how you arrived at our Site in the first place through the use of cookies. This can include what links or adverts of ours you've viewed or clicked on to reach us, or any search terms you’ve used. If we understand how you look for us, we hope to make it easier to be found.

If you see an advert of ours elsewhere, we or ad agencies or internet marketing agencies that work on our behalf, place a cookie on your browser. This is so that when you arrive at our website we can recognize that you’ve seen an advert of ours elsewhere.

DISCLOSURE TO PROTECT LAWFUL INTERESTS. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on Company or its parent company, subsidiaries or affiliates, (2) protect and defend the rights or property of Company or the users of the Site, or (3) act under exigent circumstances to protect the safety of the public or users of the Site.

SALE OF INFORMATION. In order to accommodate changes in our business, we may sell or buy portions of our company or other companies or assets, including the information collected through this Site. If the Company or substantially all of its assets are acquired; customer information will be one of the assets transferred to the acquirer.

RETENTION PERIOD. We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as it is necessary to provide you effective access to The Sports Edit Limited E-commerce Platform.

From time to time, we may use the standard “cookies” feature of major browser Applications that allows us to store a small piece of data on your device about your activity on our Site. We do not set any personally identifiable information in cookies, nor do we employ any data capture mechanisms on our website other than cookies. Cookies help us learn which areas of our site are useful and which areas need improvement. We use the following cookies:

(a) Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

(b) Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

(c) Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of currency, language or region)

(d) Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with carefully selected third parties for this purpose.

Wherever you are asked to provide information in connection with the Website, you agree to provide true, accurate, current and complete details. You are not obliged to provide the Company with any optional information requested.

You agree not to:

impersonate another person or use a false name or a name you are unauthorised to use, or create a false identity or origin or e-mail address or try to mislead us or others as to identity or origin of any communications or to provide inaccurate or unreliable contact details;

modify, access or make available data stored on a computer or device which you have accessed through our network, when either: the owner of the data, computer or device has taken steps to prevent you from doing this; or the owner has expressed a wish that you do not do this;

damage, interfere with or disrupt access to the Website or do anything which might impair its functionality;

use the Website in any way to send unsolicited (commercial or otherwise) e-mail (“Spam”) or any material for marketing or publicity purposes, or any similar abuse of either;

publish, post, distribute, disseminate or otherwise transmit, defamatory offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;

make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, “trojan horses”, “worms”, or any other harmful software;

falsify the true ownership of software or other material or information contained in a file made available via the Website;

obtain or attempt to obtain unauthorised access, through whatever means, to the Website.

Yes. We will not share your personal information with any third parties without your consent, except as necessary to provide you with the Services or to comply with the law.

View our full Terms & Conditions on our Terms & Conditions Page.