Customer Care

DeliveryReturns & ExchangeContact UsFAQs
DeliveryReturns & ExchangeContact UsFAQs

Delivery Options

We offer Standard and Express options for delivery to the US and Canada with Fedex Cross Border. All orders are despatched within one working day from receipt of your order. Please note times specified exclude weekends and bank holidays.

Our delivery options are summarised below; please select the option that suits you best at the checkout page.

Need help? Drop us a message at [email protected]

Delivery Options Courier Delivery Time Cost
Free Standard US Delivery EVRI 7-15 working days FREE on orders over $150
Standard US Delivery EVRI 7-15 working days $10.00
Standard Canada Delivery EVRI 4-9 working days $17.50
Delivery Options Courier Delivery Time Cost
Express US Delivery Fedex 1-3 working days This service is currently unavailable
Express Canada Delivery Fedex 1-3 working days
This service is currently unavailable
Country Service Last Shipping Date
UK Standard - Royal Mail 48 Tracked Friday 15th December
UK Express - Royal Mail 24 Tracked Tuesday 19th December
UK Express - DPD Next Day Wednesday 20th December
USA Standard International 7th December
Australia Standard International 3rd December
New Zealand Standard International 2nd December
Canada Standard International 7th December
Saudi Arabia, UAE, Qatar, Kuwait Standard International 12th December
Netherlands Standard EU Shipping 1st December
Austria, Italy, Portugal, Hungary, Bulgaria, Sweden Standard EU Shipping 7th December
Germany, France, Luxembourg Standard EU Shipping 12th December
Belgium, Croatia, Cyprus, Czech Republic, Denmark, Finland, Greece, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Spain, Switzerland Standard EU Shipping 9th December
Ireland Standard EU Shipping 16th December

FAQ’S

Your most common delivery questions answered, if you have any other questions, please contact our customer service team at [email protected]

Yes, you will receive an e-mail when your order is dispatched, with your tracking number and a link to the tracking website. For Express deliveries you will also be offered additional tracking options via text and e-mail. If you have not received your tracking details please contact [email protected]

For any countries outside of the EU, all relevant customs or import duties are the sole responsibility of the customer. For imports of ‘de minimis’ value duties do not apply. For some countries these ‘de minimis’ values are adequately high that no duties will apply to most order sizes; e.g. USA $800, Australia $1000AUD, South Korea KRW 150,000. Please check with your respective customs authority.

For all shipments to the US, we use Fedex Cross Border.

Email: [email protected]
Phone: 0204 538 1190 (9am-5pm UK time, Monday to Friday)